Privacy Policy

This Privacy Policy describes how KOHO NEST (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.kohonest.com (“Site”).

1. Information We Collect

When you visit our site or place an order, we may collect the following personal information:
  • Name
  • Billing and Shipping Address
  • Email Address
  • Phone Number
  • Payment information (processed securely via Razorpay/Shopify)
  • Order history and preferences
    IP address and browser information (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Communicate order status and tracking
  • Respond to queries or service requests
  • Improve our website and product offerings
  • Send occasional updates (only if you opt in)
3. Sharing Your Information

We do not sell your personal information. We may share limited data with trusted partners only as needed to:
  • Fulfill your order (e.g., delivery services)
  • Process payments securely via Razorpay or other payment gateways
  • Comply with legal obligations
4. Payment Information

We do not store or process your payment details directly. All transactions are securely handled through trusted gateways like Razorpay, which use encryption and secure tokenization.

5. Cookies & Analytics

We use cookies and tracking tools (like Google Analytics) to:
  • Improve website performance
  • Understand user preferences and behavior
  • Enhance customer experience
You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal data through:
  • Encrypted checkout (SSL)
  • Restricted internal access
  • Trusted third-party platforms like Shopify & Razorpay
7. Your Rights
You can:
  • Request access to or correction of your personal data
  • Withdraw consent for marketing communication
  • Contact us to delete your data (as allowed by law)
Email us at support@kohonest.in for such requests.

8. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website implies acceptance of these updates.

9. Contact Us

For questions about this Privacy Policy or your data, contact:

KOHO NEST
Email: support@kohonest.in
Address : A-27, Panchsheel Garden, Naveen Shahdara Delhi - 110032